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AgilePM-Practitioner Unterlagen mit echte Prüfungsfragen der APMG-International Zertifizierung

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APMG-International AgilePM-Practitioner Prüfungsplan:

Thema
Einzelheiten

Thema 1

Lifecycle and Products: This section of the exam covers topics such as Agile project lifecycle, various stages of the lifecycle, agile products, Vision Documents, and Prototypes.

Thema 2

People and Roles: In this section, the topics covered include various roles involved in an Agile project and how they relate to each other. The topics covered include the responsibilities of the Agile Project Manager, agile teams, and business owners.

Thema 3

Techniques: In this section, the topics covered various techniques that can be utilized including iterative development. Candidates are tested for their know-how of agile techniques and timeboxing.

Thema 4

Planning and Control: In this section, the exam covers planning and control of the project and vital concepts such as estimation and iterative strategy. It also covers how to utilize MoSCoW prioritization and mitigate any risks.

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APMG-International Agile Project Management (AgilePM) Practitioner Exam AgilePM-Practitioner Prüfungsfragen mit Lösungen (Q86-Q91):

86. Frage
The Marketing Director has insisted that detailed requirements for the new coffee bar insurance web pages should be clearly defined in the early phases of the project.
What action should the Project Manager take?

A. Capture the Marketing Director's requirements in detail but leave the input of others until later in the project.
B. Hold an early discussion to the level of detail necessary to establish a shared understanding of what is required.
C. Agree to document the finite details of each requirement to ensure the web developers can accurately estimate the effort required to fulfil them.
D. Refuse to discuss any detailed requirements in the early phases.

Antwort: B

87. Frage
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don't want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?

A. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
B. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
C. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
D. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.

Antwort: C

Begründung:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services staff are grappling with resistance to new technologies and processes due to discomfort or attachment to older methods. The Customer Services Director must intervene in a manner that minimizes resistance, builds trust, and encourages adoption of the changes. Understanding the root cause of the resistance is key to managing and addressing it effectively.
Analysis of Each Option:
* A. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
* Why Incorrect:While workarounds may provide short-term relief, they compromise the change initiative by creating inconsistencies and preventing full integration of the new processes. It risks undermining the strategic goals of moving to innovative solutions.
* B. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
* Why Correct:Maintaining a listening stance demonstrates empathy and fosters psychological safety, encouraging staff to openly share their concerns. This allows the Director to identify and address specific barriers to change. Engaging staff in this way builds trust and aligns with Agile principles of stakeholder collaboration.
* C. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
* Why Incorrect:Using fear or intimidation may temporarily force compliance but is likely to backfire by increasing resistance, damaging morale, and eroding trust. It goes against AgilePM's emphasis on maintaining a supportive and collaborative environment during change.
* D. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
* Why Incorrect:This approach contradicts the strategic objectives of integrating Selco and transitioning to new technologies. Allowing parts of the old structure to remain undermines the long-term success and sustainability of the change initiative.
Why B Is the Best Option:
* Encourages Engagement and Trust:
* By listening to staff concerns, the Director shows respect for their opinions, fostering a culture of collaboration and inclusion. This aligns with AgilePM's principles of empowering individuals and teams to participate in the change process.
* Targets the Root Cause of Resistance:
* Resistance often stems from fear of the unknown or lack of understanding. A listening stance helps uncover these root causes, allowing tailored interventions to address them.
* Aligns with Change Management Best Practices:
* Kotter's Change Model and AgilePM both emphasize the importance of effective communication and stakeholder engagement to reduce resistance and build momentum for change.
References to AgilePM Framework:
* Stakeholder Collaboration:
* AgilePM promotes collaboration and open communication with stakeholders to address concerns and ensure their involvement in the change process. (AgilePM Practitioner Guide, Chapter 8:
Stakeholder Engagement)
* Empathy in Leadership:
* Effective change leaders understand and address the emotional and practical concerns of their teams. Maintaining a listening stance is a key behavior outlined in change management best practices. (AgilePM Practitioner Guide, Chapter 9: Empowering Teams)

88. Frage
Which statement should be recorded under the Lessons from previous change initiatives heading?

A. A new software development platform is needed to integrate the new services into operational processes.
B. UniCo has always successfully used customer journey mapping for educating staff in customer needs.
C. UniCo has always been seen in the marketplace as being traditional and cautious.
D. The renewal of the lease for the office housing Selco staff is due in fifteen months' time.

Antwort: B

Begründung:
Comprehensive and Detailed Step-by-Step Explanation:
The question focuses on identifying a statement that qualifies as a lesson from previous change initiatives. Let's analyze each option against this requirement:
1. What defines a "Lesson from Previous Change Initiatives"?
* In Agile and change management contexts, "lessons learned" are insights gained from earlier initiatives, particularly about what worked well and what could be improved.
* These lessons typically highlight practices or strategies that were successful or problematic in past efforts, serving as guidelines for current and future initiatives.
2. Option Analysis:
* Option A: UniCo has always been seen in the marketplace as being traditional and cautious.
* This statement is a general observation about UniCo's market reputation, not a lesson from a specific change initiative. It does not reflect a strategy or practice learned from past experiences.
* Eliminate.
* Option B: UniCo has always successfully used customer journey mapping for educating staff in customer needs.
* This statement references a specific practice (customer journey mapping) that UniCo has successfully employed in previous initiatives to address customer needs. It aligns with the concept of a lesson learned.
* Correct Answer.
* Option C: A new software development platform is needed to integrate the new services into operational processes.
* This is a current requirement or task for the ongoing initiative, not a reflection of past experiences. It does not fit under the "lessons learned" heading.
* Eliminate.
* Option D: The renewal of the lease for the office housing Selco staff is due in fifteen months' time.
* This is a logistical fact about the current situation, unrelated to any lessons from previous change efforts. It does not provide guidance or insights for future actions.
* Eliminate.
3. Relevance in UniCo's Scenario:
* UniCo is undergoing significant organizational change, including integrating Selco and rebranding. Learning from previous successful practices, such as customer journey mapping, can help address challenges like resistance to change and understanding customer needs in the new context.
* Capturing and applying this lesson ensures continuity and builds on proven methods.
4. Agile Practitioner Documentation References:
* Lessons Learned Practices: Agile emphasizes continuous improvement through retrospectives and learning from past efforts to refine processes and strategies.
* Stakeholder Management: Customer journey mapping is an established tool in Agile practices for improving customer focus and aligning team efforts with stakeholder needs.

89. Frage
During Timebox B, the 'Hoy for Hoy Hall'Action Group disagreed about the planned outcome of the Timebox. The Project Manager organised a Facilitated Workshop to re- engage this group and explore discrepancies in understanding.
Is this an appropriate application of Agile Project Management for this project?

A. No, because the Project Manager should have escalated this disagreement as an issue before any action was taken.
B. Yes, because Facilitated Workshops provide a forum for each member of the team to present a short progress report.
C. Yes, because discussing requirements in the presence of other stakeholders increases the whole group's awareness.
D. No, because the local Action Group should have attended the Daily Stand-up meetings.

Antwort: C

90. Frage
Using the additional information provided for this question in the Scenario Booklet, answer the following question about the actions the Sales Director should take to develop an effective Sales management team, according to the five dysfunctions that characterize an ineffective team identified by Patrick Lencioni.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.
Each option can be used once, more than once or not at all.

Antwort:

Begründung:

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
1. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (1).
Reason: Having a clear shared commitment to the outputs required of them is necessary for a team to be truly effective.
* Analysis:Patrick Lencioni's first dysfunction is the absence of trust. Point (1) outlines issues of commitment due to internal conflicts and lack of alignment. The Sales Director's plan addresses these issues by bringing the team together for a shared vision and commitment. This ensures clarity of expectations and alignment.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
2. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (2).
Reason: Team working is enhanced by taking constructive action to avoid debates that risk damaging team relationships.
* Analysis:Dysfunction (2) addresses fear of conflict. The Sales Director plans to clarify individual roles and responsibilities. This proactive action avoids unnecessary debates about overlapping work and ensures constructive conflict resolution, essential for building relationships.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
3. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (3).
Reason: Team leaders should define the problem-solving and decision-making processes for their teams to support commitment to change tasks.
* Analysis:Point (3) highlights a lack of accountability, one of the dysfunctions. The Sales Director's plan acknowledges unfulfilled tasks and seeks joint agreement on future actions. This creates structured accountability by defining processes and ensuring follow-through on commitments.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
4. Assertion: The Sales Director's plan is an appropriate way to address the team dysfunction exhibited in Point (4).
Reason: Teams that have trust amongst the members when collaborating, tend to make more efforts to avoid letting other team members down.
* Analysis:Dysfunction (4) is inattention to results. Point (4) highlights resistance to adopting the required changes for selling mobile applications. The plan to cross-collaborate with other departments builds trust and understanding among team members, ensuring shared accountability for results.
* Since the assertion and reason are true and explain the behavior, the correct answer is A.
References:
* Patrick Lencioni's Five Dysfunctions of a Team: A Leadership Fable.
* Analysis of team collaboration and management strategies applied to organizational development.

91. Frage
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